"Upnorth's Response department is a dedicated customer service facility specialising in Emergency and Routine Service works, and all aspects of After Sales."

Response can offer a full range of services to help your business, from routine after sales and installation preventive maintenance to fully comprehensive national service and maintenance contracts, with in house knowledge and advice available. All engineers are fully qualified and trained to the highest standards, we can therefore offer sound technical support.

Our Response department is dedicated in giving the highest quality of service which can include same day/next day attendance to all breakdowns, detailed quotations for all repair works and excellent customer service.

From a service call being placed we can offer:
  • Same day/next day attendance with calls scheduled to suit the client.
  • Full engineers report with diagnosis and requirements to be left on site with client.
  • A detailed quotation for repair works to be issued same day with advice on parts availability.
  • Efficient parts replacement systems.
  • Invoice raised detailing all works.
  • Detailed records for on site "Health & Safety" plan.
  • Upnorth use a computer-based operating programme to log all call and client history, this is highly efficient in tracking appliance performance/defects.
  • Engineers carry generic/typical components to atain a 85% first fix on breakdowns for major maintenance customers.
  • Medical technologies.

Upnorth Group

Unit 13. Blaydon Trade Park 2. Tollbridge Road. Blaydon. Tyne & Wear NE21 5TR

T. 0191 414 2882

E. info@upnorthgroup.com